Frequently Asked Questions

Bengaluru Pets is a premium pet shop dedicated to providing healthy pets, high-quality pet supplies, and expert advice to pet parents across India.

We have multiple physical locations in major Indian cities. Please check our 'Contact Us' page for the store nearest to you.

We facilitate the process online, but we prioritize the health and safety of the animal. We provide all details online, and you can visit or arrange safe delivery.

Yes, all our pets come with up-to-date vaccinations and health clearance certificates from certified veterinarians.

We offer dogs, cats, exotic birds, small animals like hamsters and rabbits, and various fish species.

Yes, we provide a health guarantee for a specific period after purchase to ensure your new companion is healthy.

We have a strict policy regarding pet returns to ensure their well-being. Please refer to our Return Policy page for details.

Yes, many of our physical stores offer professional grooming services for dogs and cats.

You can reach us via WhatsApp, email, or our dedicated helpline number provided on the website.

Yes. Bengaluru Pets is a licensed pet retailer operating from our Nagarbhavi store in Bengaluru, in partnership with Nearby Pets India and Pets Heaven Bangalore. We comply with Indian animal welfare regulations, Karnataka state rules and BBMP municipal licensing.

Yes, we have special pricing for bulk orders and a loyalty program for regular customers.

Yes, once your order is shipped, you will receive a tracking ID via SMS and email.

We accept all major credit/debit cards, UPI, Net Banking, and popular digital wallets in India.

Yes, our 'Pet Points' program allows you to earn rewards on every purchase which can be redeemed later.

Click on the 'Sign Up' button at the top right of our website and follow the simple registration process.

Yes, as long as the order has not left our Nagarbhavi facility. Call or WhatsApp 7349760616 and we will update the address. Within Bengaluru we can usually change it the same day; for other cities in Karnataka, Tamil Nadu, Kerala, Andhra Pradesh and Telangana let us know before the dispatch confirmation.

Some of our flagship stores offer boarding facilities. Contact your nearest store for availability.

Contact us immediately. We will guide you to our partner vets or provide necessary assistance under our health guarantee.

Yes, we have a wide range of accessories including leashes, collars, beds, toys, and grooming kits.

Please do. Our store is at the Bangalore Development Authority Complex, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru 560072. We recommend calling 7349760616 first so we can have the pet you are interested in ready to meet you.

We can recommend professional trainers in your area and offer basic guidance through our blog.

No, all prices shown are inclusive of taxes. Shipping charges, if any, are shown at checkout.

Subscribe to our newsletter or follow us on Instagram and Facebook for the latest updates.

Yes, our staff is trained to provide basic nutritional guidance based on your pet's age and breed.

We use industry-standard encryption to ensure your data and payment information are completely safe.

We specialize in Golden Retrievers, Labradors, German Shepherds, Beagles, Pugs, and many other popular breeds in India.

Many of our puppies come with KCI (Kennel Club of India) registration. Check the individual puppy listing for details.

We recommend high-protein puppy kibble specifically formulated for large breeds, like Royal Canin or Farmina.

Generally, once every 2-4 weeks is sufficient, depending on the breed and activity level.

We offer breeds known for their guarding instincts, such as German Shepherds and Rottweilers, raised in a family-friendly environment.

Smaller breeds like Shih Tzus, Pugs, and French Bulldogs are excellent choices for apartment living in India.

Puppies typically need DHLPP, Anti-Rabies, and Kennel Cough vaccinations in their first year.

Yes, we have a variety of rubber and nylon teething toys to help soothe your puppy's gums.

Consistency is key. Take them out frequently and reward them when they go in the right spot. We also sell potty training pads.

Plain Roti in moderation is usually fine, but avoid salt, oil, onions, and spices which are harmful to dogs.

We sell various spot-on treatments, collars, and shampoos. Regular grooming also helps in prevention.

Yes, we have a collection of sweaters, jackets, and hoodies for dogs of all sizes.

Labradors are high-energy dogs and typically need at least 1-2 hours of exercise daily.

Yes, Labradors are known for being extremely friendly and patient with children.

Yes, we have a wide selection of comfortable beds and durable crates for training and travel.

Deworming removes internal parasites. Puppies need it every month initially, while adults need it every 3 months.

Poodles, Shih Tzus, and Malteses are known for being low-shedding breeds.

Yes, we often have Poodles and Shih Tzus which are considered more hypoallergenic than other breeds.

Training and ensuring they get enough mental and physical stimulation are the best ways to manage barking.

Yes, we carry various Glucosamine and Chondroitin supplements for senior dogs and large breeds.

Beagles typically live between 12 to 15 years with proper care.

Introduce them on neutral ground and supervise their interactions closely for the first few days.

Yes, for KCI registered puppies, a pedigree chart is provided by the Kennel Club of India.

No, they are highly intelligent and eager to please, making them one of the easiest breeds to train.

Pack their food, water, a leash, waste bags, a first-aid kit, and their favorite toy.

We commonly have Persian cats, Maine Coons, Siamese, and occasionally British Shorthairs.

Persian cats require daily grooming to prevent matting due to their long fur.

We offer bentonite (clumping), silica, and biodegradable wood pellet litters. Clumping is usually the most popular.

You should scoop daily and do a full change and deep clean every 1-2 weeks.

Most cats groom themselves effectively, but long-haired breeds may need a bath every few months.

Cats need the Tricat (FVRCP) vaccine and the Anti-Rabies vaccine annually.

Contrary to popular belief, many adult cats are lactose intolerant. It's better to provide fresh water or specialized cat milk.

Yes, we have everything from simple scratching pads to elaborate cat trees.

Provide plenty of scratching posts and use catnip to attract them to the posts instead of your sofa.

Indoor cats are generally safer from diseases and accidents. With enough toys and vertical space, they live very happy lives.

Yes, we sell dried catnip, catnip sprays, and toys infused with catnip.

Use a slow introduction process, keeping them in separate rooms and swapping scents before a face-to-face meeting.

Kittens need high-calorie kitten-specific food until they are about 12 months old.

It could be for attention, hunger, or health issues. If it's unusual, a vet visit is recommended.

Yes, we have both hard-shell and soft-sided carriers suitable for car and air travel.

Clear eyes, clean ears, a shiny coat, and a good appetite are all signs of a healthy cat.

Yes, cats can be trained using positive reinforcement, though they are generally more independent than dogs.

Yes, we have specialized combs and brushes designed specifically for long-haired Persian cats.

Cats often don't drink enough. Providing a cat water fountain can encourage them to stay hydrated.

Yes, Maine Coons are often called 'gentle giants' and are known for being very friendly and social.

We have a wide variety of treats, including creamy treats, jerky, and dental chews for cats.

Look for small black specks (flea dirt) in their fur or excessive scratching.

Yes, we have both gravity-fed and programmable electronic automatic feeders.

With good care, indoor cats can live 15-20 years or even longer.

Yes, we stock senior-specific formulas that are easier to digest and support joint health.

We offer Budgies, Cockatiels, African Greys, Macaws, and various types of Conures.

Yes, birds need enough space to stretch their wings fully and move around comfortably. Larger is always better.

A mix of high-quality pellets, fresh vegetables, fruits, and a limited amount of seeds is ideal.

Many species like African Greys and Macaws are excellent mimics. Even Budgies and Cockatiels can learn a few words.

Provide a variety of toys, rotate them regularly, and spend time interacting with your bird every day.

Yes, birds benefit greatly from natural sunlight or full-spectrum UV lights for Vitamin D synthesis.

The tray should be cleaned daily, and the entire cage should be deep-cleaned weekly.

Some species, especially large parrots and conures, can be quite loud. Consider this if you live in an apartment.

Yes, we stock premium hand-rearing formulas like Kaytee or NutriBird for baby birds.

Signs include fluffed-up feathers, lethargy, change in droppings, or discharge from the nostrils.

We recommend consulting a professional. Clipping can prevent escapes but limits the bird's natural exercise.

Yes, birds should have an annual check-up with an avian specialist veterinarian.

Toys made of natural wood, vegetable-dyed leather, and bird-safe metals are best. Avoid small plastic parts.

Lifespans vary greatly. Budgies live 10-15 years, while Macaws can live 50-80 years.

Yes, we have wooden breeding boxes suitable for various bird sizes.

No, chocolate is toxic to birds, as are avocado, caffeine, and onion.

Most birds enjoy a misting with water from a spray bottle or a shallow dish of water to splash in.

Feather plucking can be caused by stress, boredom, or medical issues. It requires immediate attention.

Grit is generally not needed for parrots and can cause impaction. We recommend cuttlebone for calcium instead.

Yes, Cockatiels are known for being gentle and relatively easy to care for, making them great first birds.

Yes, we sell harnesses that allow you to take your bird outside safely.

It's generally not recommended as they may fight. Each species usually needs its own space.

Use positive reinforcement and treats. Start in a quiet room and be very patient.

Yes, we have heated perches to keep your bird warm during colder months in North India.

Place their cage outside with food and water. They often stay nearby and may return to their familiar 'home'.

We commonly have Hamsters, Guinea Pigs, Rabbits, and sometimes Hedgehogs.

Yes, hamsters are very active at night and a solid-surface wheel is essential for their exercise.

Paper-based bedding or Timothy hay is excellent. Avoid cedar or pine shavings which can be harmful.

Guinea Pigs are very social and are much happier when kept in pairs of the same sex.

In some areas, rabbits need vaccinations against RHD and Myxomatosis. Consult a local vet.

A mix of hamster pellets, occasional fresh veggies, and a small amount of seeds/nuts is ideal.

Spot clean daily and do a full bedding change once a week.

Rabbits and Guinea Pigs need unlimited access to fresh hay (like Timothy or Alfalfa) for digestion and tooth health.

No, hamsters should never be bathed in water. They use sand baths to keep themselves clean.

Rabbits are delicate and can be skittish. They are best for older children who can handle them gently.

On average, Guinea Pigs live between 4 to 8 years.

Yes, we have various wooden chews and mineral stones to help keep their teeth at a healthy length.

Rabbits need a large area. A cage should only be a 'base'; they need several hours of exercise in a larger pen or room.

Yes, but only in very small amounts as fruit is high in sugar. Avoid citrus fruits.

Yes, we have small, secure carriers perfect for vet visits or travel.

It can be difficult; we recommend having our staff or a vet check for you.

Thumping is a sign that the rabbit feels threatened, angry, or is trying to warn others of danger.

Yes, Guinea Pigs cannot produce their own Vitamin C and often need supplements or Vitamin C-rich veggies.

No, it is best to keep different species in separate enclosures to prevent stress and injury.

Let them settle in for a few days, then start by offering treats from your hand through the cage bars.

Yes, it helps with behavior and prevents certain health issues, especially in females.

It's a small shelter inside the cage where the animal can go to feel safe and sleep.

Yes, we sell H-style harnesses specifically designed for rabbits to enjoy safe outdoor time.

Yes, hedgehogs are most active during the night and will sleep during the day.

Yes, we have various sizes of drip-proof water bottles that attach easily to cages.

We deliver live pets across our five service states — Karnataka, Tamil Nadu, Kerala, Andhra Pradesh and Telangana. That covers Bengaluru, Mysuru, Hubballi, Mangaluru, Chennai, Coimbatore, Kochi, Thiruvananthapuram, Hyderabad, Visakhapatnam, Vijayawada and hundreds of smaller towns. For destinations outside South India, contact us and we will arrange a specialist transporter.

Within Bengaluru, pets travel by road in our own climate-controlled vehicles with an attendant. For the rest of Karnataka and for Tamil Nadu, Kerala, Andhra Pradesh and Telangana we use air-conditioned road transport, or air cargo from Kempegowda International Airport for longer routes. A handler stays with the pet for the whole journey.

Delivery inside Bengaluru city is free on most orders. Elsewhere in Karnataka and across Tamil Nadu, Kerala, Andhra Pradesh and Telangana the cost depends on distance, the size of the pet and whether road or air cargo is used. Send your pin code to 7349760616 for an exact quote.

Yes, we deliver all pet supplies nationwide through our courier partners.

Supplies reach Bengaluru addresses in 1-2 business days, the rest of Karnataka in 2-3 days, and Tamil Nadu, Kerala, Andhra Pradesh and Telangana in 3-5 business days.

COD is available for pet supplies in select pin codes, but not for live pet purchases.

Yes for Bengaluru — pick any slot and we will match it. For other cities in Karnataka and the neighbouring southern states we give you an arrival window and the handler calls you before reaching.

Our handlers are trained to manage pet stress. We provide frequent breaks and hydration during road transport.

No. We relocate pets only within India, and we focus on our five southern states: Karnataka, Tamil Nadu, Kerala, Andhra Pradesh and Telangana.

For road transport, our drivers provide regular WhatsApp updates and location sharing.

Yes, all our pet transport vehicles are thoroughly sanitized before and after every journey.

Yes, we provide IATA-standard crates for air travel and comfortable carriers for road travel.

We handle all necessary paperwork, including vet health certificates and transit permits.

Yes. We deliver supplies on Saturdays, and in Bengaluru on Sundays too. Live pet deliveries are scheduled for the coolest part of the day, which in Karnataka summers usually means an early morning slot.

Yes, express shipping for supplies is available at an additional cost at checkout.

If your supply package is damaged, please inform the delivery person and contact our support within 24 hours.

Yes. We ship supplies to almost every pin code in Karnataka, Tamil Nadu, Kerala, Andhra Pradesh and Telangana. Live pet delivery to remote taluks depends on road access — tell us your location on 7349760616 and we will confirm.

Yes, as long as they are authorized by you and know how to handle the pet upon arrival.

Yes, you can order online and pick up your items from your nearest Bengaluru Pets store.

We comply with all Indian laws regarding the transport of live animals and restricted goods.

We offer optional transit insurance for your peace of mind during long-distance relocations.

We recommend a light meal a few hours before and ensuring they have had a chance to exercise.

The courier will typically attempt delivery again the next day or leave it at a local pick-up point.

Yes, large items are shipped via our heavy-goods logistics partners.

WhatsApp 7349760616 with the breed, the pet's approximate weight and your delivery pin code, or use the enquiry form on our contact page. We reply with a quote within 24 hours.