This Policy explains how money moves in a Bengaluru Pets order, which payment methods we accept, what charges apply, and the controls we operate to prevent fraudulent transactions. It supplements our Refund Policy.

1. How Payment Is Structured

Full 100% Cash on Delivery is not available under any circumstances.

A live animal is vet-screened, documented and placed into specialised transit before it reaches you; an order abandoned mid-transit leaves an animal in transit at our cost.

2. No Escrow — Where Your Money Sits

Bengaluru Pets does not operate an escrow arrangement. Your booking advance is processed by PCI-DSS compliant payment gateway partners and settles to Bengaluru Pets. Funds are not held by a neutral third party pending delivery, and no claim of escrow protection is made or implied.

Your protection comes from the published terms: if we cancel before dispatch for any reason you receive a 100% full refund with zero cancellation fees, including the gateway charge.

3. Accepted Methods and Charges

We never store your card number, CVV or net-banking credentials — these are handled entirely by the gateway. All charges are displayed at checkout before you confirm.

4. Fraud Prevention Controls

• Live animals are sold strictly to adults (18+); ID may be required for age or exotic-species registration.
• Delivery pincode feasibility is confirmed before dispatch; unserviceable destinations are cancelled with a full refund.
• IP address, timestamp and device metadata are recorded at order placement for fraud detection and chargeback defence.
• Orders are cancelled automatically if the booking advance is not paid within 48 hours.
• IP addresses linked to fraudulent or abusive activity are blocked across all brand sites we operate.

5. Chargebacks

Contact us before raising a chargeback — most issues resolve faster directly. Where one is raised we supply the gateway with the order record, delivery documentation and submission logs as permitted by law. Once a full refund is issued the transaction is a closed commercial matter.

6. Beware of Impersonation

We will never ask you to transfer money to a personal bank account, UPI handle or wallet belonging to an individual. Payments are collected only through the checkout on this Platform or our official gateway links. Report suspected impersonation to hello@bengalurupets.in immediately.